Self Direction:

The Starter will communicate to the Closer a variety of data which may alter the duties of the closer during the shift.

Manager’s Role/Inspect What You Expect:

The managers’ role is to maintain a constant inspection process.

Benefits:

• All employees are actively involved in the system
• Training time is reduced by 50% - 75%
• Employees are more effective
• System process leads to productive discipline
• Quality improvements generate from:
• Strict scheduling
• Effective inspection
• Simplified work routines
• Self-directed specialists
• Back pack technology
• Productivity is increased by 15% - 40%

Zone Cleaning:

• Within a given area of a building an employee performs all duties related to cleaning. These duties generally include trash removal, dusting, toilet cleaning, polishing, sweeping, mopping, vacuuming and other duties as assigned

Drawbacks:

• Employee must be trained in all functions
• Supervision is difficult and problems keep re-occurring (i.e. toilet tissue/towels and trash missed, dusting inconsistent)
• A substantial inventory of equipment must be provided for each zone cleaner
• Certain functions get overlooked (i.e. zone cleaner is tired and behind schedule, so they cut short the last duty which is vacuuming or restrooms)
• Zone cleaning very difficult to measure

A variety of personal systems exists which make substitution very difficult

Critical Focus:

• Know your cleanable square feet
• Know the cleaning requirements for all surfaces and furnishings
• Know the actual cleaning frequencies being performed currently
• Know your production capacity
• Determine accountability
• Expect to train
• Inspect what you expect!

Team Cleaning = Specialist Cleaners